Given that we provide services that are tailored to the unique needs of each customer, we do not provide a standard price. However, we do ensure that there is mutually agreement on the written quote provided and an authorization from the customer to begin work before we start so that there are no surprises. What we agree on is what the customer pays with no hidden fees or charges ... period.
What is your typical process for working with a new customer?
The most important thing in building a new customer relationship is being accessible and being a great active listener. We take the time to understand the customer's articulated and inferred needs and tailor our service to deliver against those goals. We use our substantial subject matter expertise to offer the broadest array of options and to ensure mutual understanding of the desired end state. We commit our pricing to a written quote.
What types of customers have you worked with?
We have been fortunate to work with a wide variety of both residential, commercial, and government customers. These include corporations such as A.C. Moore, Michaels, Nest International, and Springwise Facility Services; government clients such as the Port of Baltimore; and non-profit organizations such as the American Legion and the Future Business Leaders of America. In terms of residential customers, we are proud to have served over 640 since our inception in 2014.
Describe a recent project you are fond of. How long did it take?
We recently had the honor of completing a landscaping project for the corporate headquarters of the Future Business Leaders of America. It included full-service shrubbery removal, installment and trimming, weed removal from garden beds, light tree service, installation of over 22 cubic yards of black mulch, and power-washing of their 1,500+ sq.ft. patio area. We completed this entire project in one business day.
What advice would you give a customer looking to hire a provider in your area of work?
Our advice is to know what you want, which makes our job of sharing options with you much easier. Also, we encourage you to get at least 3 quotes for any major project...but ensure that one of them is from OpExcellence Facility Services, LLC. We will be very competitively priced but more importantly, you WILL love the quality of our end results.